Imagine this situation, you are enjoying a conversation with your boss about a football match you both saw on TV. He turns to you and says, “I want you to leave the company.” How would you react?   To avoid an inappropriate transition to the business that has brought you and your communication partner together, whether that is a meet...

Once you feel comfortable using simple active listening techniques, you can combine them with more challenging ways to actively listen. The two techniques presented in this blog post will really make your communication partner app...

In all communication, it is just as important to listen, as it is to speak. However, how do you imagine somebody from North America would you feel if they were speaking in a meeting and another participant closed his or her eyes in an effort to concentrate on the spoken words?   In a global environment, we highly recommend that you perfo...

For a balanced and successful conversation, you need to answer as well as ask questions. Consider the following exchange:

“Is this your first visit to Japan?”

“Yes.”

A short answer makes it difficult to deepen the conversation so here are ...

With an awareness of suitable small talk topics to talk about, you can have the confidence to be proactive and ask questions. Asking questions is vital skill that, if done correctly, will demonstrate genuine interest, deepen your relationship and set a good model of communication for your conversation partner to follow. Here are 3 thin...

After introducing yourself, you should then move onto some small talk. In other words, make some light conversation. Small talk has two advantages; firstly, you can deepen your relationship and secondly, you are able to adjust to your partners communication style before moving onto business.

What you...

Imagine this situation:

Your company has sent you to an important industry conference overseas. It is the morning of day one and, after some initial speeches in the main hall, you and the other attendees have moved to an open lobby area where refreshments are being served. You get a coffee and suddenly become aware th...

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